Branding & Digital Agency in Bengaluru

Refund and Returns Policy

Refund Policy

1. Refund Eligibility

Third Eye Creative strives to provide high-quality website, branding, and digital marketing services. In the event that a client is dissatisfied with the services rendered, refund requests will be considered under the following conditions:

  • The client must submit a written refund request within [10] days of the service delivery.
  • Refund requests will be assessed based on the validity of claims related to service quality or failure to meet agreed-upon specifications.

2. Non-Refundable Items

The following circumstances are generally not eligible for refunds:

  • Services rendered as per the agreed-upon specifications and within the defined scope of work.
  • Changes in the client’s requirements or preferences after the initiation of the project.
  • Third-party costs and expenses incurred on behalf of the client.

3. Refund Process

To initiate a refund request, the client must contact Third Eye Creative at [contact email/phone number]. The request must include a detailed explanation of the dissatisfaction, along with any supporting documentation.

  • Third Eye Creative will review the refund request within [30] business days.
  • If the request is approved, the refund will be processed within [30] business days via the original payment method.

4. Cancellation and Termination

If a client decides to cancel a project or terminate the agreement before the completion of services, the refund will be prorated based on the percentage of the project completed and expenses incurred up to the termination date.

5. Modifications to Services

If there are any issues or concerns with the services provided, Third Eye Creative should be notified promptly. Third Eye Creative reserves the right to remedy any issues and, if necessary, provide partial refunds or credits at its discretion.

6. Governing Law

This refund policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this refund policy shall be resolved through arbitration in accordance with the rules of the Bangalore Chamber of Commerce and Industry.

7. Changes to the Refund Policy

Third Eye Creative reserves the right to modify or update this refund policy at any time. Clients will be notified of any changes, and the updated policy will be effective immediately upon posting.