Privacy Policy
Handpan Studio · Mobile App and Website
Effective date: 11 November 2026
Handpan Studio (the “App”) is a creative audio and video editing application for handpan musicians. The Handpan Studio website (the “Website”) explains the App and may provide interactive audio demonstrations. This Privacy Policy describes how Third Eye Creative (“we”, “us” or “our”) handles information when you use the App or Website.
Privacy contact: hi@thirdeyegfx.in
Developer: Third Eye Creative
Business address or country of establishment: Bengaluru, India
1. Information we access and how we use it
Videos, audio recordings and project files. When you choose a video or audio file, Handpan Studio accesses that media to let you edit, enhance, mix and export it. Your videos, recordings and editing projects are processed on your device and are not uploaded to us. We do not receive a copy of a recording because you import it into the App. Exported files are saved or shared to the destination you choose.
Your account. The App requires you to sign in. When you create an account with an email address and password, or use Sign in with Apple where it is offered, we store your email address, an account identifier, the date the account was created and sign-in times. Your password is stored only in hashed form, so we cannot read it. If you use Sign in with Apple, Apple confirms your identity to us and, depending on the choice you make with Apple, may give us a private relay address instead of your own email address. We use account information to sign you in, keep your free-export allowance and purchase status consistent across your devices, send a password-reset email when you ask for one, and respond to support requests.
Free exports and purchase status. We keep a count of the free video exports your account has used and when they were used. Once the App has verified a lifetime purchase with Apple or Google, we also record that your account has lifetime access, together with the store, the date, the store environment and the transaction identifier. We do not store your export history, the content of your exports or your payment details.
Background sounds you upload. If you choose to upload your own background sound for a soundscape, the audio file is stored in cloud storage linked to your account so that it is available on your other devices. Deleting a sound from My Sounds also deletes the cloud copy. If you add a sound from a web link, the App downloads the file from the address you provide. Background sounds that we publish for all users are downloaded to your device the first time you preview or use them.
App settings. The App stores editing preferences, project settings, handpan profiles and your sign-in session on your device to keep the experience working between sessions. The sign-in session is kept in your device's secure storage.
Technical information from the App. When the App contacts our server to sign you in, check your allowance or sync background sounds, the server and its hosting provider process standard technical information such as your IP address, the time of the request and your device's operating system. We use this to deliver the service, limit repeated sign-in attempts and troubleshoot errors.
Permissions. Depending on the features you use and your device, Handpan Studio may request access to selected photos, videos, audio files or local storage. If an in-app recording feature is available, it may request microphone access. You can manage permissions in your device settings. You can use supported file pickers without granting broader media-library access where your device allows it.
Support communications. If you email us, we receive the information you provide, such as your email address, message and any attachments. We use it to respond, resolve problems and provide support. Please avoid sending private recordings or other sensitive data unless necessary.
Website technical information. When you visit the Website, our hosting provider may process standard technical information such as your IP address, browser and device characteristics, pages requested, timestamps and error or security logs. This information is used to deliver the Website, protect it against abuse and troubleshoot performance.
Website audio demonstrations. Tapping the interactive handpan or listening to an audio comparison plays audio provided by the Website. These demonstrations do not require you to upload your own recordings.
2. Analytics, crash reporting and third-party services
The App does not include third-party analytics, advertising, attribution or crash-reporting software, and it does not track you across other apps or websites.
We use the following service providers to run the App and Website: Supabase, which stores accounts and sign-in credentials; Bunny.net, which stores and delivers background sounds; our web hosting provider, which runs the Handpan Studio server and the Website; Apple, if you choose Sign in with Apple; and the Apple App Store or Google Play for purchases. Each processes information only as needed to provide its service to us.
The Website references Google Fonts. Your browser may connect to Google's servers to obtain those font files, which can involve sending technical request information such as an IP address. The Website does not use analytics or advertising cookies. If we add analytics, cookies or tracking technologies later, we will update this policy and provide any legally required notice or choice.
We do not use your handpan recordings to train machine-learning models, and we do not sell your personal information. If we ever introduce cloud processing of your recordings, we will explain it and ask for your agreement before it is used.
3. Payments and promotional offers
The App includes a limited number of free video exports (currently three per account), followed by an optional one-time lifetime purchase. Purchases and eligible promotional offers are handled by Apple App Store or Google Play, depending on your device. Those platforms handle payment credentials under their own privacy policies. We do not receive your payment-card details. We receive the limited transaction and entitlement information described in section 1 to confirm purchases, restore access and respond to support enquiries.
4. When information is shared
We share information only as needed to operate the services described above, when you direct a file to another service, where a service provider acts on our behalf, or when legally required. This includes the relevant app store for billing and the service providers listed in section 2.
If you export or share a video to Instagram, YouTube, cloud storage, messaging apps or another destination, the destination service's privacy practices govern what happens after you share it. We do not control those third-party services.
5. Storage, retention and deletion
Local editing projects, imported media and exported files remain on your device according to the App's storage behaviour and your device's file-management settings. You can delete exported content from its saved destination. Uninstalling the App generally removes its app-managed local data, but files saved elsewhere, device backups and some operating-system or store records may remain.
We keep your account information until you delete your account. You can delete your account at any time in the App: open your account and choose Delete account. This permanently removes your account and the record of your free-export allowance and purchase status from our systems. Deleting your account does not cancel or refund a purchase, which remains with Apple or Google. You can delete background sounds you uploaded from My Sounds; if you would like us to remove any that remain after your account is deleted, contact us.
We keep support correspondence only as long as reasonably necessary for support, security and applicable record-keeping obligations. Server and Website logs are retained according to our hosting provider's configuration and operational needs. Purchase records held by Apple or Google follow those providers' retention practices; any purchase-related records we retain follow applicable legal and accounting requirements.
To request access, correction or deletion of personal information that we hold, contact hi@thirdeyegfx.in. We cannot delete files that exist only on your own device or records independently controlled by app stores or external sharing services.
6. Security
We use reasonable technical and organisational measures appropriate to the information we process. Connections between the App and our server are encrypted in transit, passwords are stored only in hashed form, and we rely on platform-provided permission controls and secure purchase mechanisms. No device, internet transmission or storage system can be guaranteed completely secure. You are responsible for securing your device, your account password and any third-party destinations to which you export recordings.
7. Your privacy choices and rights
You can decline or revoke optional device permissions through your device settings, choose whether to share exports, manage or delete files stored on your device, and delete your account in the App. Where applicable law provides rights to access, correct, erase or restrict our processing of your personal information, you may contact us at hi@thirdeyegfx.in. We will handle requests in accordance with applicable law. If we introduce optional analytics or marketing communications, we will explain how to manage those choices.
8. International services
The App and Website may be available internationally. Our hosting, account and storage providers, font providers and the app stores may process account, technical or purchase information in countries other than your country of residence. Where required, we will apply appropriate legal safeguards to such processing.
9. Children's privacy
Handpan Studio is intended for a general music-making audience. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact hi@thirdeyegfx.in and we will delete it.
10. Changes to this Privacy Policy
We may update this policy if the App, Website or our data practices change. We will update the effective date above and provide any additional notice required by law. The version published on our Website will be the current version.
11. Contact
For privacy questions or requests, contact:
Handpan Studio
Developer: Third Eye Creative
Email: hi@thirdeyegfx.in
Location: Bengaluru, India