RISE - Empowering South Western Railways with a Grievance Redressal Portal
Manual Grievance Handling
Lack of Centralized System
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RISE Portal Development:
Ticket Management System
Escalation and Prioritization
Transparent Workflow and Tracking
Efficient Communication Channels
Analytics and Reporting
Results and Impact
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Streamlined Grievance Redressal
Increased Efficiency and Transparency
Data-Driven Decision Making
Improved Employee Engagement and Satisfaction
The implementation of RISE, the grievance redressal portal, revolutionized the way South Western Railways handled employee grievances. The portal's user-friendly interface, streamlined ticketing system, transparent workflow, efficient communication channels, and data-driven insights significantly enhanced the grievance handling process. With RISE, South Western Railways experienced improved efficiency, increased transparency, and enhanced employee satisfaction, establishing a robust framework for addressing employee concerns and fostering a positive work culture.
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